Financial Mail Survey 6 December 2002 MTN Group CONTENTS

Overview - Cape to Cairo

Finances - African operations coming to the fore

MTN SA - New products and loyalty programmes on the cards

MTN International - African expansion exceeds expectations

Marketing - Finding the right mix in a complex marketplace

Customer services - It's all about service

Business products - Tapping into future revenue streams

Network - Switched on for internet connectivity

Corporate affairs - Sustainable development

Human resources - Turning HR rules on their head

Strategic investments - Innovation aids growth

Airborn - MTN'S ideas incubator

Writer: Sven Lunsche

Copyright: Financial Mail 2002