Financial Mail Survey 1 November 2002 Old Mutual CONTENTS

Overview - Going global

Old Mutual SA - Dominant and pursuing growth

Institutional business - Helping investors retire

SA retail - Solutions to meet every need

Health care - Reviving the business

The brand - The green machine

Personal Finance - Green options for everything

Old Mutual and Nedcor - A partnership that works

Smoothed bonus - Defending policyholders

Unit Trusts - Returning to the small investor

Private Wealth - Wealthy clients want simplicity

OMAM (UK) - Expanding beyond the group

Offshore businesses - A move from life to banking

Low-income market - Targeted marketing strategy

Distribution - Product pushers to planners

UK businesses - A move to wealth management

Selestia - New work for a proven system

Old Mutual Asset Managers - The chip that drives the PC

Emerging markets - Benefits of being African

US Asset Management - Meeting market challenges

US Life Assurance - The fixed-interest boom

Corporate citizenship - Responsibility out of the office

Customer service - Long walk to excellence

Writer: Stephen Cranston

Copyright: Financial Mail 2002