Financial Mail Survey 25 April 2003 Tiscali CONTENTS

Overview - Bust to boom

E-mail - The struggle to ensure a spam-free inbox

E-commerce - A fast and reliable service

World Traveller - Affordable connectivity

The portal - Sustaining clients' loyalty

The mobile portal - Communication on the move

Cellular services - High-end clients receive high-end service

Human resources - A model turned on its head

Networks - Servers take pride of place

Customer care - A culture of listening

Copyright: Financial Mail 2003