Financial Mail Survey 10 September 2004 PPS INSURANCE CONTENTS

Overview - Dedicated pros

Helping hand, not an easy handout

Into uncharted waters

The long and winding road

Modules make members happy

Transformation is top of the agenda

Members, not numbers

Capacity for growth

The benefits of conversion

Expansion in a niche market

Margins nursed back to health

It pays to invest in people

Friendliness and governance

Copyright: Financial Mail 2004